Privacy Policy — How 1111bpn Protects Your Data
At 1111bpn, we take the privacy and security of every Bangladeshi player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information. We are committed to transparency at every step.
Our Commitment
Privacy Principles at 1111bpn
Before you read the full policy below, here are the six core principles that guide every data decision we make at 1111bpn. These are not marketing slogans — they reflect the actual practices embedded in our systems and procedures.
Purpose Limitation
We collect only the data we genuinely need to operate the 1111bpn platform, process payments via bKash and Nagad, verify player identity, and comply with applicable anti-money laundering obligations. We do not collect data speculatively or for purposes unrelated to platform operation.
Security First
All data transmitted between your device and 1111bpn servers is protected by 256-bit SSL encryption. Sensitive fields such as payment details and identity documents are stored in encrypted form and accessible only to authorised compliance personnel on a need-to-know basis.
No Third-Party Marketing
1111bpn does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your contact information — including your bKash or Nagad mobile number and registered email address — will never be shared for marketing purposes outside the 1111bpn platform.
Player Control
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. Where deletion is not possible due to legal or regulatory retention obligations, we will inform you clearly and explain the reason for retention.
Transparency
This Privacy Policy is written in plain English and published prominently on the 1111bpn website. We notify registered players by email whenever a material change is made to this policy, so you are never surprised by how your data is being handled.
Legal Compliance
1111bpn processes personal data in accordance with applicable data protection principles, including lawful basis of processing, data minimisation, and storage limitation. Where we are required by law enforcement or a court order to disclose data, we will comply and notify you where permitted to do so.
Section 1
Data We Collect
When you register, deposit, play, or interact with the 1111bpn platform in any way, we may collect the following categories of personal data. We have organised these by collection context so you can clearly see what is gathered at each stage of your journey with us.
1.1 Registration Data
When you create a 1111bpn account, you provide us with: your full legal name (as it appears on your government-issued national identity card or passport), your date of birth, a valid email address, a mobile phone number (which is typically your bKash or Nagad registered number), and a password of your choosing. This data is mandatory — without it, a verified account cannot be created.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process — required before your first withdrawal — we collect copies of identity documents such as your Bangladesh National Identity Card (NID), passport, or birth certificate. We may also request a screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or Upay account linked to your 1111bpn profile. KYC documents are stored securely and accessed only by our compliance team.
1.3 Financial Transaction Data
We record the details of every deposit and withdrawal processed through your account, including: transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and transaction reference numbers provided by the payment gateway. We do not store full card numbers; card payment details are tokenised by the payment provider and not held on 1111bpn servers.
1.4 Gameplay and Betting Data
We record all gaming and betting activity associated with your account, including: game sessions, bet amounts, wagering history, bonus usage, win/loss records, and session durations. This data is used for account management, bonus verification, responsible gaming monitoring, and dispute resolution.
1.5 Technical and Device Data
When you access 1111bpn via a browser or mobile device, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, time zone, and referring URL. This data is used to secure your account, detect fraud, and optimise platform performance.
1.6 Communications Data
If you contact our support team by email or live chat, we retain records of that correspondence — including your messages and our responses — for a period of up to three years. This allows us to maintain continuity of service and to resolve any future disputes relating to the same matter.
Data Categories at a Glance
| Category | Required? |
|---|---|
| Registration details | Mandatory |
| KYC documents | Mandatory |
| Transaction records | Mandatory |
| Gameplay history | Mandatory |
| Device / IP data | Automatic |
| Support chat logs | When used |
| Cookie data | Automatic |
Section 2
How We Use Your Data
1111bpn processes your personal data only where a lawful basis exists for doing so. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to provide you with the gaming and betting services you have requested; (b) legal obligation — processing required to comply with anti-money laundering (AML) rules, age verification obligations, and related regulatory requirements; and (c) legitimate interests — processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
Specifically, we use your personal data for the following purposes:
- Account creation and management. To register your account, verify your identity, manage your profile, and maintain an accurate record of your membership with 1111bpn.
- Payment processing. To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks, and to reconcile transaction records for accounting purposes.
- Age and identity verification. To confirm that you meet the minimum age requirement of 18 years and that the identity you have provided matches your payment accounts, as required under our KYC policy.
- Fraud prevention and security. To detect and prevent unauthorised account access, duplicate accounts, bonus abuse, match fixing, money laundering, and other prohibited conduct as described in our Terms & Conditions.
- Responsible gaming monitoring. To identify patterns of play that may indicate problem gambling behaviour and to apply self-exclusion, deposit limits, or time-out restrictions at your request or where required by our responsible gaming obligations.
- Customer support. To respond to your enquiries, resolve disputes, and maintain records of support interactions for service continuity purposes.
- Platform improvement. To analyse aggregated, anonymised usage data that helps us improve game performance, payment flows, and the overall user experience for Bangladeshi players.
- Marketing communications. To send you promotional emails and notifications about offers, bonuses, and seasonal promotions — only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
- Legal compliance. To meet our obligations under applicable laws, respond to court orders or law enforcement requests, and to enforce our Terms & Conditions where necessary.
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis.
Section 3
Data Sharing & Disclosure
1111bpn does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with our payment partners — specifically bKash, Nagad, Rocket, Upay, and where applicable, Visa and Mastercard acquiring banks. These providers receive only the minimum data required to execute and confirm the relevant transaction and are contractually prohibited from using that data for any other purpose.
3.2 Identity Verification Partners
We may use third-party KYC verification services to validate identity documents submitted by players. Where a third-party verification service is used, your document data is transmitted over encrypted channels and is not retained by the third party beyond the verification window specified in their data processing agreement with 1111bpn.
3.3 Technology and Infrastructure Providers
1111bpn uses third-party hosting, content delivery, and security infrastructure providers to operate the platform. These providers process server-level data (such as IP addresses and access logs) as part of providing their services to us. They act as data processors under our instruction and are bound by confidentiality and data protection obligations.
3.4 Game Software Providers
Games available on the 1111bpn platform are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a limited set of technical identifiers (such as a pseudonymous player session token) to authenticate game sessions. They do not receive your full name, NID number, or payment details.
3.5 Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a valid court order, a warrant, or a regulatory investigation. Where permitted, we will notify you of any such disclosure request prior to complying.
3.6 Business Transfers
In the event that 1111bpn undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. If this occurs, affected players will be notified by email and the acquiring entity will be required to honour the terms of this Privacy Policy with respect to previously collected data.
No third-party advertising. Under no circumstances does 1111bpn share your personal data — including your name, mobile number, email, or betting history — with advertisers, data brokers, affiliate marketing networks, or social media platforms for the purpose of targeted advertising.
Section 5
Data Retention
1111bpn retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:
- Account and registration data — retained for the duration of your active account membership, plus a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations.
- KYC identity documents — retained for a minimum of five years from the date of verification, in line with standard AML compliance requirements.
- Financial transaction records — retained for a minimum of five years from the date of each transaction, as required for financial record-keeping and dispute resolution purposes.
- Gameplay and betting history — retained for the duration of your active account, plus three years after account closure, for dispute resolution and responsible gaming audit purposes.
- Support communications — retained for three years from the date of each interaction.
- Technical and device data (server logs) — retained for up to 12 months, after which they are anonymised or deleted.
- Marketing opt-in records — retained until you withdraw your consent, at which point they are deleted within 30 days.
When personal data reaches the end of its applicable retention period, it is securely deleted or irreversibly anonymised. Data that has been anonymised is no longer considered personal data and may be retained for statistical and analytical purposes without time limitation.
If you close your account voluntarily, we will begin the retention countdown from your account closure date. You will not receive further marketing communications after account closure, unless you later re-register and opt in again at that time.
Section 6
Your Privacy Rights
As a registered player on the 1111bpn platform, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]. We will respond to all verified rights requests within 30 days of receipt.
Right of Access
You may request a copy of all personal data we hold about you at any time. We will provide this in a structured, readable format within 30 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may ask us to restrict processing of your data — for example, while a dispute is being investigated — without requesting full deletion.
Right to Data Portability
Where processing is based on your consent or a contract, you may request your data in a portable format suitable for transfer to another service provider.
Right to Object
You may object to processing carried out on the basis of legitimate interests — including direct marketing — and we will cease such processing unless we can demonstrate compelling grounds.
Right to Withdraw Consent
Where we rely on your consent to process data (e.g., marketing emails), you may withdraw that consent at any time without affecting prior processing.
Rights Regarding Automated Decisions
Where automated systems are used to make decisions that significantly affect you (such as account suspension), you have the right to request human review of that decision.
To exercise any of the rights above, send a written request to [email protected] with the subject line "Privacy Rights Request" and your registered account email address. We will verify your identity before processing any request and respond within 30 days. If we need additional time due to the complexity of your request, we will notify you within the initial 30-day window.
Section 7
Data Security
1111bpn implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, our security framework reflects current industry best practices for online gaming platforms serving the Bangladesh market.
Technical safeguards in place include:
- 256-bit SSL/TLS encryption on all data in transit between your browser or mobile device and our servers.
- Encryption at rest for sensitive data fields including identity document files, payment references, and account passwords (which are stored as salted hashes, never in plain text).
- Multi-factor authentication (MFA) available on all player accounts via OTP SMS. Players are strongly encouraged to enable MFA from their account settings dashboard.
- IP-based anomaly detection that flags login attempts from unrecognised locations and triggers an account security alert.
- Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
- Role-based access controls limiting internal staff access to personal data strictly to those with a legitimate operational need.
- Audit logging of all access to sensitive player records, with logs reviewed regularly by our security team.
Your responsibilities: While we take every reasonable precaution on our end, account security is a shared responsibility. You are responsible for keeping your password confidential, not sharing your login credentials with any other person, and logging out of your account when using a shared device. 1111bpn will never ask for your password via email, live chat, or phone — if you receive such a request, please report it to [email protected] immediately as it may indicate a phishing attempt.
In the event of a data breach that poses a risk to your rights, 1111bpn will notify affected players by email as promptly as technically feasible, and will take immediate steps to contain the breach, assess its scope, and mitigate its impact.
Section 8
Policy Updates & Contact
1111bpn reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer to Bangladeshi players. When a material change is made, we will:
- Update the effective date at the top of this page.
- Send a notification email to all registered players summarising the key changes.
- Where required by applicable law, obtain fresh consent before applying any change that materially expands how we use your data.
We encourage you to review this Privacy Policy periodically to stay informed about how 1111bpn protects your data. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, to the extent permitted by law.
Contacting Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 1111bpn handles your personal data, please contact our support and compliance team using the details below. We take privacy concerns seriously and will respond to all enquiries within 5 business days.
- Email: [email protected] (subject line: "Privacy Enquiry")
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Response time: Within 5 business days for privacy queries; within 30 days for formal rights requests.
For matters related to responsible gaming, self-exclusion, or deposit limits, please refer to our dedicated Responsible Gaming page. For a full summary of your account-related rights and platform rules, see our Terms & Conditions. Common questions about privacy, verification, and payments are also addressed in our FAQ.
Your privacy matters. At 1111bpn, our goal is to be a platform you can trust — not just for fair games and fast payments, but for the responsible and transparent handling of your personal data. If something in this policy is unclear, please reach out — we are always happy to explain.
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